Customer Success Manager

Job Overview

We are looking for enthusiastic, motivated, and resourceful people to help build our Customer Success team. You will provide hands-on support to our growing customer base by helping to troubleshoot and resolve issues related to our product. The ideal candidate is a loyal advocate for our customers, a creative problem-solver, and a collaborative team member.

This role is 100% in English, working with US Customers fully remote from LATAM

Key Responsibilities

• Understand and articulate our solution sets and value propositions
• Reach out to connect and set up calls with new customer sign-ups
• Onboard clients onto our platform by providing demos and hand-holding their first project
• Act as a dedicated point of contact for any project or platform inquiries
• Gather feedback on the likes and dislikes of our platform
• Provide the feedback to our product team with the end-goal of iterating and improving our customer experience

Qualifications

• Strong organizational and time management skills
• Extraordinary interpersonal and communication skills
• Adaptable and versatile and like the hands-on nature of working at a startup
• Tech-savvy
• 3-5 years of experience in client relationship development and customer success

Extra points if you have

• Experience with Salesforce, Outreach, LinkedIn Sales Navigator, HubSpot, and/or Apollo.io
• Worked in a startup
• Worked independently as a contractor for a US-based company